PROCESSING TIMES

All orders placed are shipped via Australia post.

We aim to process all orders within 24 hours on weekdays.

  • However, during peak periods, such as sales, launches, public holidays, or the day after a public holiday, processing times may be slightly delayed
  • We apologise for any inconvenience this may cause and appreciate your patience & support
  • Please note depending on your location, shipping times may vary

Once your item has been shipped, your delivery address cannot be changed or updated.

Please note in busy Christmas periods, Australia post delivery times could vary which is out of our control. Christmas is a busy period

TRACKING

Once your order has been shipped, you will receive a tracking number via email to track your parcel.

*once your order has been handed to our carrier MATI is no longer liable for your package. Please contact the carrier to submit a dispute/claim in the rare event your package does not arrive*

Taxes and Duties

International orders - Please note depending on your location, MÀTI is not liable for any import taxes and duties.